GENERAL DESCRIPTION:

The HVAC Service Manager leads staff members who install, repair and maintain our HVAC systems. This manager routinely works directly with our technicians and other staff to ensure customer satisfaction while meeting the department’s goals and objectives. Presenting himself as a senior company representative, the HVAC Service Manager will communicates directly with customers and suppliers to ensure accurate communication of job or project status and requirements.

DUTIES & RESPONSIBILITIES:

The HVAC Service Manager directs daily operations of the Service and Maintenance Department by successfully performing the following tasks, duties and responsibilities:

  • Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations
  • Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements
  • Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction
  • Reviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity
  • Responsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements
  • Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
  • Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled safety/informational meetings
  • Communicates regularly with the Service Controller to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
  • Communicates daily with the Service Controller reporting on project information, estimated time to complete jobs, labour hours and parts or material used
  • Maintains communication with suppliers concerning warranty issues, operational problems with products and other issues as they apply to products and equipment sold and serviced by the company
  • Develops and monitors budgets, goals and objectives to insure departmental profitability
  • Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
  • Specifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are met
  • Ensures that all company policies are being followed by all HVAC technicians
  • Oversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
  • Monitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintained
  • Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment
  • Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates quotations for contract projects/work
  • Manages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors
  • Other tasks and responsibilities as required to maintain efficient department operations

MINIMUM REQUIREMENTS:

The HVAC Service Manager should possess the following skills, characteristics and abilities:

  • Excellent customer service and sales skills
  • Five years HVAC Management related experience; or an equivalent combination of education and experience
  • Some post-high school education from college or trade school
  • Exhibit an in-depth knowledge and understanding of HVAC and refrigeration systems
  • Has the ability to read, interpret, utilise and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
  • Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
  • Excellent leadership skills to enhance team productivity and standards of work produced
  • Excellent verbal and written communication skills; and strong conflict management skills
  • Detail oriented and highly organised with the ability to handle multiple tasks and assignments
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation
  • Possess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are today
  • Valid driver’s license with a clean driving record and background
  • Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required

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